If you have any problems, write to us at firstname.lastname@example.org and include in the e-mail details of a recent order you have already placed with us and what you would like your new password to be.
You can also call our Customer Service department:
+32 15 42 37 83
The lines are open during our normal business hours (9.30am - 5.30pm, GMT, Monday to Friday)
We strongly encourage you to contact us so that you may acccess your existing account and order history, previous settings and e-mail subscriptions.