Forgot your password?

Please enter your email address. You will receive a link to reset your password.

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You will be re-directed to the log-in page

If you have any problems, write to us at and include in the e-mail details of a recent order you have already placed with us and what you would like your new password to be.

You can also call our Customer Service department: +32 15 42 37 83 .
The lines are open during our normal business hours (9.30am - 5.30pm, GMT, Monday to Friday)

We strongly encourage you to contact us so that you may acccess your existing account and order history, previous settings and e-mail subscriptions.